Small Business Ombudsman

The WV Small Business Ombudsman (SBO) is a free and independent office which is supposed to safeguard small business's rights and help them when they have problems with regulatory agencies. The SBO also will step into situations for qualified small businesses to facilitate and resolve complaints involving DEP personnel. The SBO can be emailed at: terry.l.polen@wv.gov.

The SBO provides technical assistance to small businesses including:

  • Determination of regulatory applicability
  • Emission calculations
  • Permit determinations
  • Application completion
  • Referral to other assistance providers
    (for assistance with water, waste or other environmental issues)

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